Bilingual Tenants Rights Counselor
Part-Time Hotline Counselor Position
Goal: The Metropolitan Tenants Organization has a mission to organize, educate, and empower tenants to have a voice in decisions that affect the affordability and availability of safe and decent housing for all. Tenants throughout Chicago call our hotline seeking advice on their rights. The role of the hotline counselor is to educate and empower tenants to exercise their legal rights.
Salary: $11/ hour Contact: rebecca@tenants-rights.org
Classification: Part-time (15 hrs/ week) must be able to work afternoons
Duties and Responsibilities:
- Listen to tenants issues
- Assist callers in developing a strategy to solve their problem
- Refer tenants to appropriate agencies
- Maintain knowledge of current laws
- Learn updates as new laws are passed
- Send out written materials to callers
- Identify potential supporters
Qualifications:
- Minimun High School Education/GED
- Ability to clearly communicate legal information
- Ability to learn and become familiar with Chicago’s residential tenant laws
- Implement MTO’s mission statement
- Bilingual (English / Spanish)
- Computer literate
- Excellent customer service skills
